Complaint handling and feedback

Please use this form to describe your feedback or complaint. You can write in your own language. (We are currently experiencing increased response times when submitting feedbacks.)

The INDIFOSS complaint-handling procedure

We are here to manage any complaints you may have about your experience with INDIFOSS. Please help us to respond effectively by giving as much detail as possible, for example, the name of an instrument, delivery date, your location and the nature of the problem.

We will do our best to resolve your complaint.

Your complaint is registered and assigned to a complaint-handler. Depending on the nature of the issue, a technical expert may also be assigned.

Initially, you can expect the complaint-handler to respond within 48 hours and the subsequent handling procedure is then tracked by INDIFOSS until satisfactory completion. You will then receive a confirmation notice and INDIFOSS will contact you for feedback about how your complaint was handled.

Your feedback is valuable

If you have an unpleasant experience with us or have any feedback good or bad, we would very much like to hear from you. Your feedback is of great value, giving us an opportunity to find an appropriate solution to your problem and ensure that it does not happen again.

Thank you for your feedback.